Privacy Policy

Last updated: 8 October 2026

This policy explains how StartAppLK Pvt Ltd processes information through STARTAPPOS at statapplkmarketing.shop and the CardoMenu Social Publisher Meta app, including its connected Facebook Page messaging features.

Information processed

We process account and workspace details, business settings and knowledge, customer contact details and conversations supplied through connected channels, and content that workspace users create or manage. Connected Meta features can process authorized Page or account IDs and names, access credentials, sender identifiers, message text, timestamps, and message delivery or read events. Service logs record events needed to operate and troubleshoot the connection.

Why we use this information

We use this information to authenticate users, separate business workspaces, connect authorized accounts, receive and respond to customer messages, maintain the shared inbox and conversation context, publish content when requested, and operate, secure and troubleshoot the service. Messaging automation uses the selected business knowledge and conversation history to generate replies.

AI replies and service providers

When AI replies are enabled, relevant message text, recent conversation history and business knowledge are sent to the configured AI provider; the current CardoMenu integration uses Google Gemini. Hosting and database providers, including Lovable and Supabase, process service data to operate the application. Meta processes Facebook messages and authorized API requests under its own policies. These services may process information outside your country.

Who can access information

Authorized members of the relevant business workspace can access customer information according to their assigned roles. Server-side services access connected account credentials to carry out authorized operations. A business using the service is responsible for the customer data it supplies and for its own privacy notices and lawful use of the service.

Retention and deletion

Conversation records, business data and operational records remain stored while used to provide the service. You can request access, correction or deletion by contacting support. We may need to verify that the request relates to your account or conversation. Information required to meet legal obligations or resolve an existing dispute may need to be retained; backup removal may follow the relevant provider's backup lifecycle.

Your choices

You can disconnect authorized integrations through the relevant platform controls. Disconnecting prevents further access but does not itself delete previously stored records. Sending STOP in a connected Messenger conversation disables automatic replies for that conversation; it is separate from requesting deletion. Follow our data deletion instructions to request removal of stored information.

Contact

For privacy, access, correction or deletion requests, email boomputtalam@gmail.com. Do not send passwords, access tokens or payment credentials.

Changes

We update this page when the service's data practices change. The date above identifies the latest version.